Let’s start with the good news – all our products are shipped for free! Who doesn’t love free shipping, am I right?
Items are sent via Royal Mail Tracked 48 service. This service includes email/text delivery updates.
Delivery & Manufacture Times
Our delivery procedure is perhaps a little different to other online stores you’ve shopped at, in that rather than hold stock, we order or make every piece for each bride individually.
Handmade Veil Delivery
When you order one of our handmade veils, you will be given a choice of manufacture time; either standard, which is about 3 weeks, or if you’re short on time you can ask us to make your veil on rush delivery by selecting the “Rush Service +£15.00” option from the drop down menu, which takes only 7 days. Obviously, this is costing you more, but it puts you straight to the front of our queue and gets priority in the sewing room. It’s also sent Special Delivery so no chance of it wandering around in the post.
For the rest of our items – our headpieces and other accessories – these are ordered in for you from their respective suppliers. Similar to how they would be if you ordered at your local bridal boutique. Most of them take around a week to arrive, with the exception of our underskirts and jackets which come from mainland Europe – these items take 2-3 weeks.
Here’s a run down of delivery times by product category:
3 weeks, or 7 days. You choose as you add to basket.Shop Veils
Most items 7-10 days, handmade items by Arianna - 3 weeksShop Headpieces
7-10 daysShop Belts
7-10 daysShop Garters
Most items 7-10 days, handmade items by Arianna - 3 weeksShop Jewellery
14-21 daysShop Jackets
14-21 daysShop Underskirts
1-2 working daysShop Samples
Ordering Multiple items
If you order multiple items from more than one category, they will all be sent together once the last item has either arrived, or in the case of veils, has finished being made.
Ordering Multiple Items with a Rush Order Veil
You can order a veil on our Rush Veil Service, along with one or more of our other accessories, and we will endeavour to deliver all items together as close to the 7 day Rush Veil Service timing as possible. The only items this wouldn’t be possible for is our Jackets and Underskirts as there’s no way to speed up the time they take to arrive from Europe.
We’re here to help
If you’re really, really short on time and you don’t even have the 7 days of the Rush Veil Service available, get in touch. We may be able to get your veil made and delivered to you even sooner!
Of course we hope that you will be delighted with everything you purchase from The Wedding Veil Shop, but if for any reason you are not satisfied or simply change your mind, you may return the item(s) for a full refund within 30 days of receipt provided it is in its original, unused condition, and with the original packaging where applicable. You will be responsible for the cost of returning the item(s). Your refund will be in the form of the original payment, either to the PayPal account used or to your debit/credit card.
Non Returnable Items
In line with the Consumer Contracts Regulations of 2014, personalised products which are made to the customer’s specific requests are non returnable or refundable. This includes our bespoke veils ordered via the Custom Veil Designer on our website, or by design discussions over email or telephone.
If you have purchased a veil and selected “Rush Veil Service + £15.00” from the option menu, please be aware that this optional add-on is an expedited manufacturing service charge, and once the service is rendered and the veil despatched, it becomes non-refundable. If you return a veil ordered on the Rush Veil Service, the expedited service element (£15.00) would be retained.
If the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. Please return the goods together with any original box/packaging, where applicable, along with a brief description of the fault.