Returns & Refunds

General Terms

Of course we hope that you will be delighted with everything you purchase from The Wedding Veil Shop, but if for any reason you are not satisfied or simply change your mind, you may return the item(s) for a full refund within 30 days of receipt provided it is in its original, unused condition, and with the original packaging where applicable. You will be responsible for the cost of returning the item(s). Your refund will be in the form of the original payment, either to the PayPal account used or to your debit/credit card.

Non Returnable Items

In line with the Consumer Contracts Regulations of 2014, personalised products which are made to the customer’s specific requests are non returnable or refundable. This includes our bespoke veils ordered via the Custom Veil Designer on our website, or by design discussions over email or telephone.

Rush Fees

If you have purchased a veil and selected “Rush Veil Service + £15.00” from the option menu, please be aware that this optional add-on is an expedited manufacturing service charge, and once the service is rendered and the veil despatched, it becomes non-refundable. If you return a veil ordered on the Rush Veil Service, the expedited service element (£15.00) would be retained. 

Statutory Rights

If the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. Please return the goods together with any original box/packaging, where applicable, along with a brief description of the fault.