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Frequently
asked Questions. When
should I expect to receive my veil? Our standard manufacture time is 28 days and our rush
order time is 14 days or to a date of your choosing if the wedding is extremely close, you can choose the service you require
at checkout. For the Illusions veils and headpieces which are shipped over from the United States, I would recommend leaving
yourself at least 3-4 weeks for delivery just in case they take more time than expected to arrive here. Please also be aware
that some of their veils are out of stock and on back order, the list of which veils are currently on back order and the date
they are expected back in stock can be found here Can I order samples of the fabric colours? Yes samples are available here What are the
veils made from? We use two main types of fabric. A fabric called bridal illusion is what we use mostly
as it is a much finer and softer fabric that is beautifully sheer and lovely to wear against the skin. We strongly believe
it to be the softest veil fabric available, however, it is only available in white, diamond white, ivory, beige. cafe, silver
and the darker pink. For our other colours such as champagne, honey gold, blush pink etc, we use the highest quality British
tulle available. If you have seen and felt other veils that are much stiffer and scratchier in texture, this is
usually because they are made of a cheaper tulle or net. Why are your so much cheaper than the bridal shops? Simply
because we are the manufacturer as well as the end retailer with our own factory here in the UK where we create all of
our stunning veils, so we cut out the "middle-man" so to speak. Can
we come and try them on in person? Yes, if you are in the local area we are happy for
you to come down and see the veils being made and we can also try help you with your tough decision! Do
you do any other colours apart from the ones on your colour chart? Yes there are a few other colours
that aren't shown because they are not often requested such as pale blue, lilac, silver and metallic silver. A selected
number of veils are also available in red/burgundy. Can I customise any of the veils shown on this site? We have a number of veils
on site that can be customised in some way, perhaps by having a contrasting coloured edge put on, or perhaps
having scattered beads in your bridesmaid's colours etc. Whatever you have in mind we are happy to assist you in
creating it. How are the veils shipped?
Veils are shipped either by Royal mail Recorded delivery or Royal Mail Special Delivery which are both recorded
trackable services in the UK and by Airsure for the rest of the world. Although we offer both services we would strongly recommend
using Special Delivery as it is a priority service and is guaranteed next day. 1st class recorded items if lost or delayed
will not be dealt with by Royal Mail until 15 days have passed and this could just be too late for you! How are the veils packaged? They are packed carefully in tissue
paper and packaged in lovely keepsake boxes. We send each veil out with a complementary garment cover so you can
hang it up and store it at home without having to worry about it getting damaged in any way. Do the veils come attached to combs? Yes, all of them, I think
we may have comfused some people by mentioning a "veil clip" this is an extra product you can buy to store.hang
your veil at home, it does not mean a hair clip. What is a veil storage clip? It’s a
stainless steel clip with a hook for you to store your veil at home. It has a smooth black nonslip material on the end of
the clip which holds your veil by the comb with no rough edges which could snag your veil as on a conventional coat hanger,
to view a veil clip click here
 What is the difference between
centre gathered veils and fully gathered veils? This is one of the most frequently asked questions
and I can see why it is so confusing, therefore we set up a page which explains it with images, please click here Are all your accents made by Swarovski? yes, all of our hand scattered pearls,
diamantes and crystals are made by Swarovski crystal. - How do
I secure the veil in my hair? To secure the veil in your hair if your hair is up you will
simply need to position the comb downwards in to the hair with the teeth of the comb pointing towards the floor. If your hair
is to be worn loose you will need a little extra help keeping the veil in place. Try taking two or three very small sections
of hair and making pony tails that the comb can then slide underneath. You will also find that the extra styling products
you will be wearing on the day will help your veil feel much more secure.
Do any
of the veils come attached to a headpiece? They don't come attached as a general rule
but we can add veils to headbands and tiaras if required, please email us to find out more. How do I
remove any wrinkles that may have occurred during shipping? All of the veils are steamed any
pressed by us immediately prior to shipping at our own risk, please do not attempt to iron your one and only veil! Any
creases that have occurred will be very light as the veil will only have been in the box for 24 hours so the wrinkles will
fall out naturally in a few days. If you are in a rush to get the wrinkles out, steam works wonders on veils and in fact we
use a machine with continuous steam here and it just blows the wrinkles straight out, but again, if you are going to steam
it at home make sure you don’t touch the veil directly with anything too hot... What is your
return policy? To see our terms of trading and policies
in full please click here or, to summarise, the only items we sell that are not returnable are custom veils
made to your design, everything else can be returned for a no quibble refund or exchange. I
don't want to wear the veil over my face, should I order a single tier veil? Many brides are choosing not to wear the veil over their face as they take their promenade down the aisle, but this
doesn't mean you can't have a two or even a three tiered veil, it's of much greater importance that the veil looks
how you want it to when worn at the back as that is how it will be seen for 99.9% of the time. Are there any other styles available other than the ones shown on the site? There are an endless number of styles available here at The Wedding Veil Shop, far too many
to list, if you are looking for something that you can't see, let us know or fill out a custom order form and we will
assist you in creating the veil of your dreams. I don't want anything to bouffant, what width should I choose?
If you are custom ordering your veil you'll notice you can select your own
width, the most popular width is 72" wide and that’s fine for most brides. Something that makes a huge difference
to how full the veil looks when worn is the positioning in the hair, almost more so than the width of the fabric. For example,
if you wear it right on top of the head it has to go down the sides of the face and over the arms/shoulders, if however you
wear it lower down towards the nape of the neck, perhaps under an up-do hairstyle, it naturally won’t go around the
arms and shoulders and will instead fall in a sleek column just down the back.
If you are looking for the answer to a query that is not covered here
we would love to know so we can add it on. Please send an email to sales@theweddingveilshop.co.uk
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